BEAUTY SALON CUSTOMERS
2 External
customers
Teenage girls
Needs: beauty services
Expectations: wide range of services, reasonable prices,
good customer service, good quality of services
Adult women
Needs: beauty services
Expectations: wide range of services, reasonable prices,
good customer service, good quality of services, polite staff, qualified staff,
respect
1 Internal customer
Therapist
Needs: facility, equipment, payment, customers
Expectations: good payment and on time, good working hours,
respect from other staff
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